Refund policy

Return and Refund Policy

Last updated: September 1, 2026

At TechZoneX, customer satisfaction is important to us. If you are not satisfied with your purchase, please review the policy below.

1. Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the product must:

• Be unused and in its original condition
• Be in the original packaging, where applicable
• Include all accessories and parts that came with the product
• Be accompanied by proof of purchase or your order number

Items that are returned without meeting these requirements may not be eligible for a refund.

2. Damaged or Defective Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.

Please provide your order number and clear photos or videos showing the issue. We will review your request and, where applicable, offer a replacement or refund.

3. Non-Returnable Items

Certain items may not be eligible for return, including:

• Products damaged through misuse or improper handling
• Products that have been used or modified after delivery
• Gift cards
• Items marked as final sale

4. Return Shipping

If the return is due to receiving a defective, damaged, or incorrect product, TechZoneX may cover the return shipping costs.

For returns due to personal preference, incorrect selection, or a change of mind, the customer may be responsible for return shipping costs.

5. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.

If approved, the refund will be issued to your original payment method.

Please allow your payment provider additional processing time for the refund to appear in your account.

6. Late or Missing Refunds

If you have not received your refund after it has been approved, first check with your bank or payment provider.

If you still have not received it, please contact us.

7. Exchanges

We may offer replacements for products that arrive damaged, defective, or incorrect, subject to product availability.

8. How to Request a Return

To request a return or refund, please contact our customer support team with:

• Your order number
• The reason for the return
• Photos or videos of the product, if applicable

Do not send products back without contacting us first. Unauthorized returns may not be accepted.

9. Contact Us

If you have any questions regarding returns or refunds, please contact TechZoneX through the contact information provided on our website.

Thank you for shopping with TechZoneX.